Hosted Contact Centre

A business cannot run without effective communication, which is why MTN Business brings you a direct solution to solve common communication problems. Hosted Contact Centre is a fully fledged hosting solution that provides world-class functionality, keeping your enterprise operating smoothly all year round.

What does it offer your enterprise?

  • Reductions in capital expenditure, maintenance and support costs
  • The ability to purchase only the Hosted Contact Centre features, per agent, as needed
  • The routing of electronic interactions (emails, web chats and SMSs) into normal voice calls
  • Customisable call centre reporting and monitoring tools, which come as standard

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